The Six Sigma methodology, while not new, is becoming more relevant to the hotel industry as it becomes more process and service driven. Six Sigma is about people and processes. The Six Sigma methodology helps to focus from an internal view to an external view of how the service is affecting customers within an organization, Six Sigma has the potential to improve the quality and reduce the costs of operations. In addition, Six Sigma can connect measurement systems to strategic objectives and help companies focus on the initiatives that will drive the most value for the customer. Six Sigma was created to help businesses and organizations achieve superior performance results. What better environment to implement this process than the world of hospitality. There are several areas that can benefit from Six Sigma as it continues to spread across the business.
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